Customer Testimonials in Knoxville, TN
On June 2nd we visited Rusty Wallace Honda it was our second Honda dealership that day. I would like to say how helpful, professional and accommodating they were, specifically, Steve, Vasile, Travis (weasel) and Greg. We had a very good experience and would recommend them in the future!!
The entire transaction was so easy and convenient and I was educated on things I didn't know. Landon Foster found me the one and only car I would settle for and helped me work with insurance. He's so charismatic and kind and patient lol. I would absolutely give them my business again!!
While on vacation, I found myself needing a new car, thanks Vasile Pascaru for all your help getting me into it! The service team was great as well when dealing with my old car and giving me a ride when I needed it.
Great care and peace of mind! I had an excellent experience working with Rusty Wallace Honda. They fixed my daughter’s car quickly, but what really stood out was the incredible care they showed for her throughout the process. My service advisor, Wendy, along with the rest of the team, made everything incredibly smooth. As a parent, it provided me with so much comfort knowing that both my daughter and her vehicle were in such good hands. Highly recommend Wendy and the team for their efficiency and genuine care!
Wendy Thomas was my service advisor. She was efficient, helpful with getting my vehicle scheduled within a limited time frame. Her thorough communication kept me informed of the status of my vehicle. Junior delivered me safely to and from the dealership, making an extra stop. Although I’m not from this area I would not hesitate to recommend them to locals or return when I’m in this area.
Purchased a 2026 Honda CR-V today and I cannot brag enough about my experience! Scott Shackelford made the entire process flawless, low-stress, and completely pressure-free. After visiting many dealerships over the past couple of months and dealing with pushy phone calls, sketchy tactics, and poor customer service, I decided to give Rusty Wallace Honda a try — and I am so glad I did.
From the very beginning, there was full transparency and genuine care. Scott truly made me feel like more than just another sale or statistic. He listened, answered every question honestly, and made sure I was happy every step ... Read More Google - May 27, 2026
We had an amazing experience working with Landon! He was incredibly informative, patient, and genuinely helpful throughout the entire process. Even though the car we originally came in for was no longer available, he went above and beyond to help us find another vehicle that ended up being a perfect fit. He made what could’ve been a stressful situation feel easy and enjoyable. We never felt pressured, and he took the time to answer all of our questions and make sure we were comfortable with our decision. Highly recommend working with him if you’re looking for someone honest, ... Read More DealerRater - May 22, 2026
I appreciated how well communication was and that Landon was willing to have numbers ready for me before I drove 50 minutes to the dealership. I would highly recommend going here.
Vasile was our sales rep for purchasing our new Honda Civic Hybrid and he was nothing but helpful. He was professional, prompt, and helped make sure the entire process went as smoothly as possible. Very satisfied with the entire experience!
Cannot recommend Rusty Wallace Honda and my salesman, Vasile Pascaru, more. Vasile was quick to respond, gave a great value for my trade, and made the entire process simple and easy. A truly top notch experience, and well deserving of a 5 star review. You won’t be disappointed here!
Good people. Community dealer. Very happy with experience here.
I purchased my HRV about a month ago. Taylor Griffin made this process very easy. He was more than happy to answer all of my questions and concerns! I had the windows tinted and he arranged everything including a loaner car. My car was hit by a hit and run truck last week. I left a message on his phone and he even called me back on his day off!! Taylor made the entire experience very pleasant!
Stop with the AI answering phone calls. Bring back REAL PEOPLE and make appts instead of “leaving a voicemail” or texting. You employ people, then let people do their job.
Great place everyone is very friendly and Randy in service took great care of our car. And was very helpful. Will be going there for now on
One of things I hate is buying a car so I leave the negotiating to my wife. We decided we wanted a top of the line Honda CRV and searched around online until we found one at Rusty Wallace. My wife reached out online about the car and almost immediately she was called by a young woman at Rusty Wallace who set up a time for us to come in and see the car. My wife began her research on the value of the car and the value of our trade in. When we arrived we were told that Alex ... Read More Google - Apr 27, 2026
Patrick Marte and Chad Campbell helped us secure a great deal on a 2026 Honda Pilot Trail Sport. They were helpful, knowledgeable, friendly, patient, and honest. This was our third purchase here, and we will continue to go back!
Basile Pascaru was great to work with.
I had a great experience purchasing my car here with salesman Patrick marte !patrick was extremely friendly, respectful, and professional from start to finish. Pat was very straightforward when answering my questions about warranties and different ways to save money. I appreciated how clearly everything was explained without any pressure. The whole process felt honest and smooth, and they made sure I was comfortable with every step. You can tell patrick truly cares about his customers. I highly recommend going to this dealership and asking for Patrick when looking for a vehicle.
Highly recommend this place to anyone, our salesman was Alex Sutherland he was very nice an helpful we told him everything we was looking for etc. and he was able to find and work with us on our budget. I would give 10 stars if I could!!! Alex you tha man!!!
There is a large variety of beautiful vehicles to choose from and the employees, especially Vasile Pascaru, actually listens to everything from your dreams to your deepest concerns. They definitely want you leaving happy and they have a new customer for life with me!
Visited Rusty Wallace Honda to just take a look at the new Honda Passport and met our great salesman , Taylor Griffin. We were in a hurry that day but he still took the time to show us everything that we were looking for even though he knew he wasn’t going to make a sale that day. A couple of days later we went back with a different game plan and was looking for a used CRV which was on the lot but it didn’t meet our needs so Taylor found us one as Rusty Wallace Kia and brought ... Read More Google - Apr 9, 2026
Thank you so much Paige Nance! She set my husband and me up in our dream car. She helped me find our Honda civic in gun metal gray! She made car buying super easy and will definitely come back to buy another car from her.
Paige, has helped my family when we have purchased several vehicles. She is very knowledgeable of the vehicles her Dealership provides.
Rusty Wallace Honda has a huge selection of new vehicles. I bought a new Honda CRV Hybrid with all the features, heated seats, leather interior, sports package, and the latest safety tech. Patrick Marte was very helpful and guided me through the purchase. See Patrick for your next new Honda😎
We love Rusty Wallace Honda. We’ve bought 3 cars there and they always go above and beyond!! This time we so blessed to have Patrick Marte as our sales person. He was perfect!!! Not pushy at all, which I loved! He was friendly, kind and above all-honest! He always returned my calls and texts and kept me informed. He was just so sweet!! They all are great and I can easily give them 5 stars. But I’d give Patrick 10 stars if I could!
I had an outstanding experience purchasing my new Honda CR-V, and a big part of that was thanks to Patrick Marte. From start to finish, Patrick was professional, knowledgeable, and genuinely easy to work with. He never once made me feel pressured, which made the entire process stress free and enjoyable.
What really stood out was how he took the time to understand what I was looking for and worked to get me a great deal on my new vehicle. It felt like he was truly looking out for my best interest rather than just trying to make a sale.
... Read More Google - Apr 8, 2026
Best place to buy a car! When you go in ask for Brett! He is very respectful and will answer all of your questions!
Paige was being so helpful and allowed me to feel comfortable with asking questions. Thank you!!
Patrick Marte was very knowledgeable, helpful, respectful and patient with me. He made my buy experience a pleasant one.
Bought our Pilot from Patrick Marte. Excellent service and a good deal on our trade. Highly recommend Patrick and Rusty Wallace Honda.
My sales rep, Vasile Pascaru, was very knowledgeable, helpful and wasn’t pushy. He listened to my concerns about comparing Honda to the other cars I was considering and help me look up the comparisons, not pushing anything, just providing information. I feel I got a fair deal and would recommend Rusty Wallace Honda, and Vasile Pascaru, if you’re vehicle shopping.
I highly recommend working with Brett Barfield! Buying a car can be a stressful experience, but he makes the entire process transparent and easy. If you want someone who actually listens to your needs rather than just trying to hit a sales quota, he's your guy!
Had a really great experience here thanks to Patrick Marte. He was super helpful, patient, and made the whole process easy and stress-free. I never felt pressured, and he took the time to answer all my questions and make sure I found the right fit. Definitely recommend working with them if you’re in the market for a car!
Recently new owner of Honda. Had Patrick marte as my sales Representative. He is very friendly,helpful and isn't pushy. Helped me find everything In a car that I was looking for reliable quick service and help with good price. Would recommend to any one looking for a nice Honda.
My husband is very particular about his sales experiences. We have had nothing but top-notch service from the dealership. Our salesman Brett consistently goes above and beyond, even after the sale to make sure that we are happy.
I was in a tough spot with my current vehicle, failing me over and over again. So I decided to go to the Honda dealership. That’s where I met Brett. Never have I had such a great sales experience as the one he provided. From start to finish the experience was smooth, professional, engaging, and fun! I highly recommend Brett as your sales person and Rusty Wallace Honda as your dealership! Everyone there makes you feel like you’re part of the family! I could not be happier with my purchase and experience!
I was very pleased with Rusty Wallace Honda Everyone was extremely nice. Patrick Marte answered all my questions that went along with what I was looking for. He was an honest car sales man. Got a great deal and I’m very happy. Recommend in sales Patrick Marte he is straightforward and doesn't talk you in circles. I have found my new Honda Dealer!
Thanks so much to Patrick Marte for going above and beyond on helping us purchase a new Honda CRV. He helped us find the color and model we wanted. He was super nice and great to work with! I love my new car!
Had a very nice experience at Rusty Wallace Honda. I worked with Vasile—he was very polite and not pushy at all. He explained everything to me, and even helped me compare different cars I was looking at. Very helpful!
My daughter and I recently bought a new 2026 Honda crv hybrid sport from Taylor here at Rusty Wallace Honda and he was so helpful! We had a lot of questions considering this was her first big purchase and he answered all of our questions and more. We actually came here in January and didn’t buy anything but we came back in April and bought from him, so to say that he was patient is an understatement. Ask for Taylor next time you’re looking to buy a car!
Best place by far. They have helped me and many other family members with new cars! Amazing staff, calm atmosphere and even snacks and drinks! I'm so appreciative of Patrick Marte! He has made every visit a great one! He is kind, knowledgeable and attentive to details. If you need a new car, go see Patrick!
We had a great experience buying our car from Patrick Marte. He was honest, patient, and never made us feel pressured at any point during the process. He answered all of our questions and made everything smooth and easy from start to finish. I really appreciated how straightforward and helpful he was. If you’re looking for someone who truly cares about helping you find the right vehicle, I highly recommend reaching out to Patrick.
Brett Barfield sold me my 2025 Honda Pilot. He answered all my questions and fought hard to get me the price I wanted to pay. I’ll buy from him again!
Brett Barfield was knowledgeable, patient and very professional. He wasn’t pushy like most car salesmen feel like. He created a comfortable environment that made this process so much better. Thank you Brett!
Wendy did an outstanding job helping me with my oil change, recall, and a transmission issue. She was professional, attentive, and made the whole process smooth and stress-free. The entire Honda team was fantastic—great service from start to finish. I highly recommend them!
We had to buy a new car for my mother and the process was wonderful from beginning to end. Paige was great to work with and Jennifer has us in and out in no time. Mom is very happy! We will be back when we need another car!
Alex and the other folks at Rusty Wallace Honda (Brad and Jake) were incredible. I came in at 7pm on a thursday evening and they stayed with me until 10pm to make sure i was taken care of. No pressure, good negotiations, and a good deal on my dream truck. You could tell Alex truly cared about making sure I was comfortable with everything because I admitted it was my first time buying a car. He was exceptional and so was Brad, who really took the time to make sure I understood everything on the finance side. Thanks guys!
Great to deal with and helped us with every detail with our purchase of our Truck
After going to several dealerships we went to RW Honda (some I would not recommend). Our salesman was Vasile Pascaru. We were treated very well and found a vehicle we were interested in. After reviewing our options we made a deal we were pleased with. No pressure, no pushy sales tactics. Once things were set in motion we finished the deal and finalized the paperwork. We'd like to thank Taylor Griffin and Brad (finance) too. All were professional, knew there business, explained everything thoroughly and answered all our questions. This was probably the best car purchasing experience we've ... Read More Google - Mar 17, 2026
I was originally interested in a car that was not at their physical location. I was reluctant to swap to a completely different model when the sales manager asked if I would change models. I declined. So I swapped to a different Accord. No big deal. I took delivery of the used dealer car and it was missing a second key and the owners manuals. Paige found them and gave them to me a week later. The car did not have any gas in it when I took delivery. I had to fill it up when I left the lot. ... Read More DealerRater - Mar 12, 2026
My personal experience was relieving. Same day service and got my car back that afternoon! I did not expect that.
Taylor Griffin was a delight to work with. He made the process of buying a car very simple and easy. Thanks for helping me purchase my new HRV, Taylor!
We went to Rusty Wallace Saturday Feb 28th when we got the Paige Nance walked up to help us! She was very honest and went above and beyond to help us!! We walked out of there with a 2025 Honda Accord and we couldn’t be any happier with our purchase! 10 stars for Paige Nance -Tonya ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jim Raley was FANTASTIC! He made the normally stressful car buying process a wonderful experience!
On Feb 22 2026 my Honda Pilot became inoperative on I75 North. A "AAA" flat bed transported my car to the Rusty Wallace Service Center.
At 7:00 AM Feb 23 I showed up at the Service Center and was immediately served with a sense of caring and focus to identify my issues, and resolve to allow me to restart my travel to Ontario.
I was astonished by the quality and speed of service. The fault was identified and corrected. I was out the door in 2.5 hours. During the repair process I was kept informed of the fault and repair progress by very ... Read More Google - Feb 24, 2026
Michael was an excellent salesman
Recently shopped for an SUV and was treated very well by Anson & Travis. They were both polite & professional and did everything they could to get a deal done. I was treated very fair and was not pressured at all. I would recommend them if your in the market for a new vehicle 👍🏻
Excellent service
I had the pleasure of meeting Alex Sutherland in sales regarding the purchase of a 2026 CR-V Touring Hybrid Sport. Alex introduced me to Mike (Used Car Manager) and Brad (Finance) I had a trade and Mike gave me exactly what I was expecting for my vehicle which was a fair offer. Alex was exceptionally professional, respectful, and above all kind. No pressure whatsoever in the purchase of my CR-V either from Alex or Mike. The buying process was easy and smooth. I highly recommend Rusty Wallace for a New or Used vehicle purchase.
I have had nothing but good experiences with Rusty Wallace Honda. 3 years ago, when I was treated very poorly at another Honda dealership, I found Rusty Wallace Honda. We all dread going to car dealerships, but the people here truly make it as pleasant and easy as possible. They are completely transparent, and overall just very kind. I’ve never had a bad experience here. I live 1.5 hours away, and am glad to make the drive just to deal with them. I highly recommend to anyone. Even if it’s your first time buying a car, choose them! They are ... Read More Google - Feb 6, 2026
Alex at Rusty Wallace made this my best car buying experience I’ve ever had, I highly recommend Rusty Wallace to anyone looking to purchase a vehicle.
(Translated by Google) I love my new car, I really love it, thank you for the quick financing process (Original) Me encanta mi nuevo coche lo amo gracias por que fue rápido el proceso de financiamiento
I was very pleased with Rusty Wallace Honda Everyone was extremely nice and not pushy. They answered all my questions that went along with what I studied up on which made me feel they were honest. Got a great deal and I’m very happy. Recommend in sales Alex Sutherland and In Financing Bradley Ellis they are straightforward and don’t talk you in circles. I have found my new Honda Dealer!
I just want to praise the service manager at this dealership Todd Palmer. I had issues with my 2006 Honda civic and when I was ready to give up on getting it fixed he followed through and went beyond to make sure I got my car back in working order. Thank you Todd Palmer for your caring heart
The staff at Rusty Wallace Honda are some of the nicest people around. Courteous, professional and most caring people you will ever meet.
Great experience! Marcus was the best car salesmen . Very knowledgeable ,very helpful very polite .
Had a great experience at the dealership. Our salesman, Vasile Pascaru, was excellent. There was no pressure, everything was transparent and up front. He took the time to walk us around the lot (in very cold weather) so we could see what was available. There was no attempt “up sell”. He truly listened to what we had to say and made sure we got exactly what we wanted. My next vehicle purchase will definitely be with Mr. Pascaru.
I recently went to Rusty Wallace Honda yesterday to meet up with salesperson Alex Sutherland. Alex was incredibly professional, engaging, knowledgeable, and most of all kind. The experience at Rusty Wallace was a great experience with no pressure sales whatsoever. Alex introduced me to Mike (Used Car Manager) who was also very professional and assessed the value of my vehicle and it was exactly what I was expecting in price. The next person I was introduced to was Brad (Finance). Easy to talk to and very professional and kind. If your wanting to buy a used or new car Rusty ... Read More Google - Jan 24, 2026
Good people, no pressure and great customer service. The service department is another reason I buy from RWH.
⭐⭐⭐⭐⭐
If buying a car was always like this, people wouldn’t hate it so much.
Shoutout to Alex Sutherland at Rusty Wallace Honda for making buying a car feel less like a hostage negotiation and more like hanging out with competent adults who actually know what they’re doing.
Alex was patient, honest, and somehow answered all my questions without doing that weird sales voice. No pressure, no nonsense, no “let me talk to my manager” marathon. Just straight-up good vibes and solid communication from start to finish.
And the whole crew at Rusty Wallace Honda? Absolute pros. Friendly, efficient, ... Read More DealerRater - Jan 23, 2026
Great service. They made the buying experience easy.
I just purchased a 2026 Honda CRV EX-L from Rusty Wallace Honda off Callahan, and had a fantastic experience working with Jacob O’Connell. Jacob was incredibly knowledgeable and attentive to my questions and needs without being pushy. He even stayed late to ensure I was comfortable with all the new tech features before I drove off the lot. If you want an stress-free car buying experience, I highly recommend asking for Jacob!
Really appreciated Brett (sales) and Brad (financing) for making it a painless car-buying experience!
I have been going to Rusty Wallace Honda for all my vehicles. They are amazing people and make you feel like you are at home while you are there. Alex Sutherland is my go to salesman every time I go there.
Wow—wow—wow! This was truly the best car-buying experience we’ve had to date. Emre was our salesperson, and we cannot recommend him highly enough. He was kind, knowledgeable, attentive, and genuinely went above and beyond to make the process smooth and enjoyable. Greg in financing was also fantastic to work with—professional, friendly, and incredibly helpful. We’ve purchased vehicles from several dealerships over the years and visited many others during our most recent search, and I can honestly say that from start to finish, this experience was by far the best.
Excellent service from beginning to end. Car was ready for a test drive an hour before I was scheduled to arrive. Paige made sure my requests were met and made the entire process smooth and easy. The finance portion was handled quickly and easy to complete. Highly recommend them to anyone looking for a car!
Our salesman was polite and professional and followed through with what he said he would do. Very appreciated.
My experience was amazing especially thanks to Emre for making the process fast and painless great people.
When I was younger, one of the vehicles I always wanted was a Honda. Fast forward into adulthood and I wound up having varying car brands through the years...until 2022. I finally bought my Honda from Rusty Wallace and loved everything about it! My first encounter with the dealership was good, and not too pushy when trying to decide on what I may want. The salesman, Alex Sutherland, was attentive and worked to get me into a vehicle I would have for years. Now, less than 4 years later, I came back to Rusty Wallace, and back to Alex, to find ... Read More Google - Jan 6, 2026
Excellent experience. Scott Shackleford was our salesman and really was great in helping us with our trade in for a new Honda Passport Elite. And we checked other dealership and got the best deal there. Everyone was super nice. looking forward to enjoying my new car.
Fastest service I’ve ever experience buying a new car. Great customer service and made the process so easy.
Vasile was very knowledgeable and friendly with no pressure tactics. A very pleasant car buying experience.
We had a great experience at Rusty Wallace. Mike was our salesperson and he was very easy to work with. He made it a seamless experience.
Rusty Wallace Honda is amazing! Landon and Travis helped us and stayed late to help us get our car!
Excellent Experience When you go there ask for ALEX VERY KNOWLEDGEABLE MADE the Whole Experience Smooth Five Stars 👏👏👏
I was in a tight spot having had an accident right at the start of the holiday season and not expecting to have to buy a car for Christmas. I found a great deal at Rusty Wallace Honda and Jake was so kind and patient to work with me. He was never pushy and allowed me the time I needed to check out all my options without pressure to make a decision. That was not my experience at other dealerships. I hope I’m not in the market again anytime soon; but when I am, my first call will be ... Read More DealerRater - Dec 27, 2025
We have dealt with Jacob three times and would prefer him every time, he is absolutely fabulous at his job.
Excellent experience all the way around. Could not ask for a better team than any of the Rusty Wallace teams. Thank you Chad and Jacob.
Everyone was extremely nice and helpful. Sales person was extremely thoughtful and pleasant. Would recommend your business to someone looking for a car.
Great experience purchasing my new Honda Pilot from Rusty Wallace Honda. Paige Nance was excellent to work with. I have bought many cars from different dealerships in the past 30 years. I would recommend Rusty Wallace Honda to anyone. Very professional and they just do things the right way!
Very clean, nice and friendly staff, that goes the extra mile to make sure you feel comfortable and work with you to find a car that fits your budget.
Chad and Jacob were phenomenal They were informative and it felt like family I would absolutely tell anyone I know to shop at this dealership Thank you so much for everything
Jacob was very helpful and patient with me. I had a lot of questions and was really scared of making such a big purchase. He made me feel very comfortable and I didn’t feel like I was being pressured into buying anything. I would definitely recommend him for anyone looking to buy a new car.
Patrick was great to do business with. He was professional and listened to what I was looking for.
I have purchased 4 vehicles from Rusty Wallace Honda , 3 new and 1 used . They have a great service department that I’ve been using for 12 years and have always been satisfied with . They have a pressure free sales force , shout out to Patrick Marte for helping us pick a vehicle out for our son .
Rusty Wallace Honda is a place I would recommend to anyone! Good service and amazing!
Patrick was FANTASTIC and so patient with me and didn't push me which I appreciated soooooo much.